Terms & Conditions

Ace99 Terms & Conditions — Complete Guide

Please read these Terms & Conditions carefully before creating an account on ace99. These terms form a legally binding agreement between you and ace99.

Last Updated: January 2026
⚠️ Important Notice: By registering an account or using any service on ace99, you are considered to have accepted all Terms & Conditions listed below. Do not start using ace99 without reading these terms.
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Section 1 — Introduction & Acceptance

Section 1

Ace99 (referred to hereinafter as the "Platform" or "we") is an online gaming and Sports Betting platform operated through the ace99.io website and mobile app. These Terms & Conditions constitute a legally binding agreement between ace99 and its users.

By using any ace99 service — browsing the website, registering an account, playing games, placing bets, making deposits or withdrawals — you confirm that you have fully read, understood, and agreed to these Terms & Conditions.

Ace99 reserves the right to update these Terms & Conditions at any time. Continued use of ace99's services following any changes will be considered acceptance of the revised terms.

Please note: Although these terms are written in Bangla, the governing law applicable under ace99's primary license will apply for any legal interpretation.
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Section 2 — Account Registration & Identity Verification

Section 2

To open a valid account at ace99, you must provide accurate and complete information. Accounts created using false information may be suspended at any time, and all associated balances may be forfeited.

One account per person

Each individual may only register one account on ace99. Opening multiple accounts is a violation of our rules and may result in all accounts being suspended.

Identity Verification Process (KYC)

Ace99 conducts its KYC (Know Your Customer) process in compliance with applicable laws in Bangladesh and international anti-money laundering guidelines. Identity verification may be required before processing a withdrawal request or after a certain deposit threshold is reached.

  • Scanned copy of National ID (NID) or passport
  • Selfie verification with a recent photo
  • Proof of payment method ownership (where applicable)

Ace99 reserves the right to place withdrawals on hold until verification is successfully completed.

Keep your login credentials (username and password) strictly confidential. Allowing anyone else to access your account is a violation of these Terms & Conditions.
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Section 3 — Eligibility & Age Requirements

Section 3

You must be at least 18 years of age to register and use ace99's services. Creating an account or playing on ace99 under the age of 18 is strictly prohibited.

Ace99 follows a strict age verification process. Any account opened with a false age will be immediately suspended and associated funds will not be refunded.

Geographic Restrictions

Ace99's services may not be available in certain countries or regions. It is entirely the user's responsibility to ensure that online gaming is legal under the laws of their own country.

ace99's commitment: We are committed to protecting minors. If you are aware of any minor using ace99, please notify us immediately through our Help Center notify us.
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Section 4 — Betting Rules

Section 4

All betting activity on ace99 is governed by these Terms & Conditions. Once a bet is confirmed, it generally cannot be changed or cancelled.

Betting Limits

Ace99 sets minimum and maximum betting limits for each market and event. These limits are subject to change at any time, and ace99 reserves the right to adjust them without prior notice.

Bet Cancellation Scenarios

  • If a match or event is cancelled
  • If incorrect odds are displayed due to a technical error
  • If an event ends before its scheduled time
  • If evidence of fraudulent activity is found

Live Betting

Ace99's live betting feature updates odds in real time. ace99 will not be held responsible for bets that are not accepted due to network issues or delays during live betting.

If ace99 detects suspicious betting patterns on an account, it may temporarily suspend that account's betting activity and launch an investigation.
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Section 5 — Deposit & Withdrawal Policy

Section 5

Deposits and withdrawals on ace99 are fully secure and transparent. We support a range of payment methods including bKash, Nagad, Rocket, and bank transfer.

Deposit Rules

  • Minimum deposit amount ৳200
  • Deposits are typically credited to your account instantly
  • Deposits must be made from your own payment account
  • Third-party deposits are not accepted

Withdrawal Rules

  • Withdrawals are typically processed within 24 hours
  • Minimum withdrawal amount: ৳500
  • Withdrawals must be made through the same payment method used for the deposit
  • Withdrawals may be delayed if KYC verification has not been completed
ace99's commitment: We maintain a 98% payment success rate. If you experience any payment issues, please contact our support team immediately.
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Section 6 — Bonus & Promotion Terms

Section 6

All bonuses and promotions at ace99 are subject to specific terms and conditions. Please read the individual terms of each offer carefully before claiming any bonus.

Wagering Requirement

To withdraw bonus funds, you must meet the specified wagering requirements. Each bonus carries its own wagering requirement, which will be stated individually.

Bonus Abuse Is Prohibited

  • The same bonus cannot be claimed using multiple accounts
  • Coordinated betting for the purpose of exploiting bonuses (bonus abuse) is strictly prohibited
  • Ace99 reserves the right to void bonuses if suspicious bonus activity is detected
All promotional offers at ace99 are available for a limited time. ace99 reserves the right to modify or cancel any promotion at any time. To see the latest promotions, Click here
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Section 7 — Responsible Gaming Policy

Section 7

Ace99 is firmly committed to responsible gaming. We want every member to enjoy gaming as entertainment — not let it become an addiction.

Ace99 offers a range of voluntary limit-setting tools that members can configure themselves.

  • Deposit Limit: Set daily, weekly, or monthly deposit limits
  • Loss Limit: Set a limit on how much you are willing to lose within a given period
  • Session Limit: Set a limit on how long you play in a single session
  • Self-Exclusion: Deactivate your account for a set period of time
  • Cooling-Off Period: Temporarily pause your betting activity

For more details, visit our Responsible Play page.

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Section 8 — Security & Privacy

Section 8

Ace99 stores your personal and financial data with the highest level of security. We use SSL encryption technology to keep every transaction protected.

Data Usage Policy

Ace99 uses your information solely for the following purposes:

  • Account Management & Identity Verification
  • Payment Processing & Fraud Prevention
  • Customer Support
  • Legal Compliance
  • Improving ace99's services

Ace99 never sells your personal information to third parties. To learn more, please visit our Privacy Policy here.

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Section 9 — Account Closure & Bans

Section 9

Ace99 reserves the right to temporarily or permanently suspend any account in the following circumstances:

  • Violating the Terms & Conditions
  • Registering with False or Incorrect Information
  • If fraudulent or suspicious activity is detected
  • Operating multiple accounts
  • Bonus Abuse
  • Being underage or using another person's identity

You can also close your account at any time by contacting the ace99 support team. Any remaining balance at the time of closure (provided bonus conditions have been met) will be refunded.

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Section 10 — Changes to Terms & Contact

Section 10

Ace99 reserves the right to update these Terms & Conditions at any time. For significant changes, ace99 will notify members via their registered email or in-app notification.

Continued use of ace99 after updated Terms & Conditions are published will be considered acceptance of the new terms. We recommend checking this page regularly.

Contact

If you have any questions about these Terms & Conditions, please get in touch with us:

  • 📧 Email: support@ace99.io
  • 💬 Live Chat: Available 24/7
  • 🔗 Help Center Visit
A Final Note: Welcome to ace99. We want your experience to be safe and enjoyable. Play responsibly and always stay within your limits.

Why is ace99 Safe & Trusted?

Ace99's Terms & Conditions aren't just words on a page — they are actively upheld.

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SSL Encryption

Every transaction and data transfer on ace99 is secured with 256-bit SSL encryption. Your information is completely private and protected.

Transparent Payments

Every deposit and withdrawal on ace99 is fully transparent. Your transaction history is always available in your account.

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Fair Gaming

All games at ace99 are powered by an RNG (Random Number Generator) and regularly verified through independent third-party audits.

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KYC Verification System

Ace99's strict KYC process ensures that no minors or fraudulent users can access the platform.

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24/7 Bangla Support

Ace99's Bengali-speaking support team is available 24/7, every day of the week. Get immediate assistance whenever you need it.

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Responsible Gaming Tools

Ace99 offers deposit limits, self-exclusion, and cooling-off options to help you play responsibly and stay in control.

Join ace99 Today

You've reviewed the Terms & Conditions. Now register at ace99 and enjoy a safe, thrilling betting experience.

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