At ace99, your data is handled with the utmost confidentiality. This policy clearly explains what information we collect, why we use it, and how we keep it secure.
Ace99 (ace99.io) is a trusted online gaming and Sports Betting platform. This Privacy Policy applies to the ace99 website, mobile app, and all associated services.
Please read this Privacy Policy carefully before using any ace99 services. By continuing to use our services, you are considered to have accepted these terms.
Ace99's Privacy Policy is built in accordance with international data protection standards (GDPR) and applicable laws in Bangladesh. We believe transparency is the foundation of trust — so we tell you clearly and plainly exactly what we do with your data.
Ace99 only collects information necessary to operate its services. Collecting excessive or unnecessary data is against ace99's policy.
| Data Type | When It Is Collected | Purpose |
|---|---|---|
| Name, email address, mobile number | At Registration | Account Creation & Communication |
| Date of Birth | At Registration | Age Verification (18+) |
| NID / Passport Details | During the KYC process | Identity Verification & Legal Compliance |
| Payment details (bKash/Nagad number) | On Deposits/Withdrawals | Processing Financial Transactions |
| Address | During the KYC process | Fulfillment of legal obligations |
Ace99 automatically collects the following information to improve your browsing experience and ensure security:
Ace99 uses your information solely for the purposes listed below. Using data for any unauthorized purpose is strictly against ace99's policy.
Ace99 lets you opt out of marketing communications at any time — through your account settings or by contacting our support team.
Ace99 uses cookies and similar tracking technologies on its website and app. Cookies help make your browsing experience smoother and more personalized.
You can block or delete cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain ace99 services.
Ace99 follows industry-leading technology and practices to protect your data. Our security infrastructure is regularly audited by independent third parties.
Ace99 ensures you have full control over your data. Under GDPR and international privacy standards, you have the following rights:
Ace99 does not retain your data longer than necessary. A specific retention period is defined for each type of information.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Up to 5 Years After Account Closure | Legal Obligations |
| Financial Transaction Records | 7 years | Anti-Money Laundering Laws |
| KYC Documents | 5 Years After Account Closure | Regulatory Compliance |
| Support Contact | 3 Years | Service Quality Assurance |
| Cookies & Log Data | 90 days | Security Analysis |
Once the retention period expires, ace99 securely deletes or anonymizes your data so that you can no longer be identified.
Ace99 services are strictly for users aged 18 and above. ace99 never knowingly collects personal information from anyone under the age of 18.
Age verification is mandatory at registration. If it is found that a minor is using ace99:
For any questions, concerns, or complaints regarding the Privacy Policy, please contact ace99's Data Protection Team:
Ace99 aims to resolve all privacy-related complaints within 7 business days. For more complex matters, we will keep you updated on the progress.
Ace99 gives you full control over your data. Contact our support team to exercise any of the rights listed below.
You have the right to know what information ace99 holds about you and to receive a copy of it.
You may request corrections to any inaccurate or outdated information. ace99 will update it promptly.
In certain circumstances, you may request that your personal data be deleted.
You have the right to request that processing of your data be restricted for specific reasons.
You may request your data in a structured, machine-readable format.
You have the right to object to marketing communications or automated decision-making.
Ace99 doesn't just make promises — it delivers. See how we protect your privacy.
Ace99 uses 256-bit AES encryption, ensuring your data is fully protected both in transit and at rest.
You can find out how your data is being used at any time. There are no hidden policies at ace99.
Ace99 will never sell or rent your personal information to third parties. That is our core commitment.
Ace99 guarantees a response to all privacy-related requests within 7 business days.
Ace99's Privacy Policy is built in accordance with GDPR and international best practices.
Ace99's security infrastructure is regularly audited by independent experts to ensure the highest standards are maintained.
Ace99 is committed to protecting your privacy and data at all times. Register today and enjoy a safe betting experience.