Welcome to the ace99 Help Center
Whether you're just joining ace99 or placing bets every day, there are times when a little help goes a long way. This page covers answers to the most common questions in a straightforward way. If you can't find what you're looking for, reach out to us directly via live chat or email — we're always here.
Ace99 has built a simple, fast support system with Bangladesh users in mind. Trouble depositing via bKash? Confused about bonus rollovers? Can't log in to your account? Whatever the issue, this help center is your first stop.
Account Guide
How to Create a New Account
Opening an account on ace99 is simple. Just follow a few quick steps and you'll be ready to start betting with your bonus.
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1Go to the registration page Start on the ace99 registration page by entering your mobile number. Any Bangladeshi operator's number can be used to register.
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2Verify OTP You'll receive an OTP on your mobile. Use it to verify your number. If the OTP doesn't arrive, wait 30 seconds and try again.
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3Set Your Password Create a strong password — at least 8 characters, combining numbers and letters.
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4Complete Your Profile Enter your name and date of birth. ace99 does not allow account registration for users under 18.
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5Make Your First Deposit Once you've created an account and made a deposit, the welcome bonus is added automatically.
Forgot Your Password?
On the login page, click "Forgot Password". An OTP will be sent to your mobile number — use it to set a new password. The whole process takes under 2 minutes.
Account Verification
Before processing a withdrawal, ace99 may ask you to verify your identity. Simply upload a photo of your national ID to complete the verification.
Having Trouble Logging In?
Check that Caps Lock is off and clear your browser cache. If the issue persists, reach out via Live Chat.
Change Mobile Number
To change your registered mobile number, please contact the support team. This cannot be done directly for security reasons.
Deposit & Payment Guide
How to Make a Deposit
Depositing on ace99 is quick and hassle-free. Fund your account in just a few minutes via bKash, Nagad, Rocket, or direct bank transfer.
| Payment Methods | Minimum | Maximum | Time |
|---|---|---|---|
| bKash | ৳200 | ৳50,000 | Instant |
| Nagad | ৳200 | ৳50,000 | Instant |
| Rocket | ৳200 | ৳30,000 | Instant |
| Bank Transfer | ৳1,000 | ৳2,00,000 | 1–3 hours |
| USDT (TRC20) | $10 | Unlimited | 10–30 Minutes |
What to Do If You Have a Deposit Issue
Most deposit issues come down to three things: entering the wrong reference number, a change in ace99's payment number, or a network error. If money has been deducted but hasn't arrived in your ace99 account, take a screenshot of the transaction and contact us via live chat. It's usually resolved within 15–30 minutes.
Withdrawal Guide
How to Withdraw Funds
Withdrawing from ace99 is straightforward, though a few rules apply. Account verification is mandatory before your first withdrawal. Once verified, all subsequent withdrawals are processed quickly.
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1Check Balance Before withdrawing, make sure your main balance has sufficient funds. Withdrawals cannot be made directly from your bonus balance.
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2Go to Withdrawal Page From your account dashboard, click the "Withdraw" option.
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3Select a method and amount bKash, Nagad, or bank transfer — withdraw however you prefer. Minimum withdrawal is ৳500.
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4Confirm Submit your request. ace99 typically processes withdrawals within 15 minutes to 2 hours.
Withdrawal Stuck?
If it's been over 2 hours, contact us via live chat with your transaction ID and the ace99 team will look into it promptly.
If rollover is incomplete
If you have an active bonus, withdrawals are not available until the rollover is completed. You may cancel the bonus to proceed with a withdrawal.
Bonus & Promotions Guide
How ace99 Bonuses Work
Ace99's bonus system is built specifically for players in Bangladesh. From the welcome bonus to weekly cashback — knowing exactly how each offer works means you can make the most of every one.
Bonuses cannot be withdrawn directly. You'll need to place a specified amount in bets — known as the rollover — before the bonus transfers to your main balance and becomes withdrawable. ace99's rollover requirements are among the most straightforward in the market.
Betting Guide
How to Place a Bet on ace99
To start betting on ace99, first choose your preferred sport. You'll find matches across all major sports — cricket, football, tennis, and more. Head to the match page, click on the odds for your chosen side, enter your stake, and confirm your bet.
Ace99 supports single bets, multiples (accumulators), and system bets. If you're new, starting with single bets is recommended — they carry less risk and are easier to understand.
What Is In-Play Betting?
On ace99, live odds update in real time during a match, and you can place bets as the action unfolds — this is known as in-play or live betting. It's particularly useful for experienced bettors, as you can make decisions based on how the match is progressing.
What happens if a bet is cancelled?
If a match is cancelled or ace99 voids a bet due to odds changes, the stake is returned directly to your main balance. Results are typically updated within 24 hours of the match ending.
- Odds may change before a match starts — always check before confirming your bet.
- Once a bet is confirmed, it cannot be changed.
- Ace99 offers a cashout option — you can close your bet on select matches before the result is in.
- In a multiple bet, if any one match loses, the entire bet is lost.
- Your bonus balance and main balance are displayed separately — don't let that confuse you.
Safety & Security
Keep Your Account Secure
Ace99 takes your account security seriously. With SSL encryption, two-factor authentication, and automatic suspicious login detection, the platform has strong safeguards in place — though it's still worth taking a few precautions on your end as well.
Tips for Staying Safe
Use a strong password
Use a password that includes uppercase letters, numbers, and special characters. Never reuse the same password on other sites.
Keep Two-Factor Authentication Enabled
Keeping OTP verification enabled in your account settings ensures no one else can log in.
Beware of Phishing
Ace99 will never ask for your password via SMS or email. Do not click on any suspicious links.
Stay Cautious on Public Devices
If you log in from a cyber cafe or shared device, always log out when you're done browsing.
Contact Support Team
Live Chat
The fastest support available. Chat with ace99 directly via Live Chat.
Active 24/7Email Support
For detailed issues, send us an email. We typically respond within 2–4 hours.
support@ace99.ioTelegram
Join the ace99 official Telegram channel for the latest updates and support.
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